Refund policy

Refunds and returns
We accept returns within 30 days of your purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging

To start a return, you can contact us at shop@ofsl.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@ofsl.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note - Due to customization on some products ordered, there are no returns or exchanges for products that have customizations.